Frances King Counselling, Reflexology and Reiki
near Plaistow, West Sussex

Privacy notice

Digital data
I am a sole trader, and digital data is kept on my personal mobile phone, and connected tablet. The data I keep here is you name, mobile phone number, home number and email address.
I use this contact information to: -
To remind you off appointments
To allow me to change or cancel appointments if necessary
To allow you to change or cancel appointment if necessary
To sign- post you to other services if specifically requested by you
To inform you of times when the therapy room will be closed, e.g. when I am on holiday
I do not share these details with anyone else without your express permission; unless required by law, or I think you are in danger.

Paper data
I fill in a client form for each person who comes to see me. This will include your name, phone number, mobile phone number, email address and home address. I use this data as shown above. I take note of your home address: -
To post items you have specifically requested, for example you bought a gift voucher by phone and want it sent to your home.
Knowing your location makes it easier for me to alert you to local road closure, for example road works, or flood.
Knowing your location helps me sign- post you to other services close to your home.
I also make note of pertinent medical conditions or medication which may help me decide on appropriate treatment, or alert me to contraindications which may make treatment unadvisable. For example, I may require your doctor’s knowledge or permission if you have a medical condition, or are having another therapy which may conflict with a therapy I am offering.
I make brief notes at each appointment, noting the treatment I gave, and useful observations which may facilitate future therapies. For example, ‘8th May, back massage to relieve tight lower back muscle after golf.’
These notes are kept in a locked filing cabinet, and not seen or shared with anyone else. (unless required by law or the courts)You have the right to see the notes I keep about you. If you wish to do so, please contact me by phone, or email so we can arrange a convenient time.

Notes for counselling clients are a bit different . Any notes I make about our sessions/ conversions have a code , which only I know , with no name attached . This if for extra confidentiality.


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